Episode breakdown:
00:00 – The Hidden Problem in Medtech Feedback
02:16 – From Bing + Netflix to Medtech: Sasi’s Journey
04:17 – The Missing Link in Voice of Customer
08:01 – How Fanvoice Works for Busy Surgeons + Reps
10:17 – Sales as a Strategic Feedback Channel
14:29 – Small Sample, Big Signals: AI Pattern Recognition
16:40 – Sentiment Analysis = Real-Time Product Intelligence
20:22 – Avoiding Slow Burn Failures Through Fast Feedback
26:06 – Consumer-Grade UX Expectations Are Here
28:48 – The Worst Feedback System in Hospitals Today
31:56 – Event-Based Feedback for Early-Stage Startups
34:14 – Automating CRM Insights from the Field
38:19 – From Bookkeeping to Strategy: What PMs Should Really Do
41:06 – Final Thoughts + CTA
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